Refund Policy

Effective Date: 16/07/2025
Last Updated: 16/07/2025

At J Soul Whisper, we strive to provide high-quality products and services. If you are not entirely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

We offer refunds under the following conditions:

Items must be returned within 5 days of purchase.
Items must be unused, in original packaging, and in the same condition you received them.
Proof of purchase (receipt or order confirmation) is required.

Due to the nature of digital goods, we generally do not offer refunds once the product has been downloaded or accessed.
Exceptions may apply if the product is defective or not as described.

Services may be eligible for a refund within 5 days of the initial purchase, provided that the service has not been fully rendered.
Subscriptions may be cancelled at any time, but we do not offer prorated refunds for unused time unless required by law.

To request a refund, please contact us at jsoulwhisper@gmail.com with the following information:

We will notify you via email once your request is reviewed. If approved, your refund will be processed within 10 business days.

Refunds will not be granted in the following cases:

If you haven’t received a refund yet:

Check your bank or credit card account again.
Contact your credit card company—it may take some time before your refund is officially posted.
Contact your bank—processing time may vary.

If you’ve done all of this and still have not received your refund, please contact us at jsoulwhisper@gmail.com

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.”

For more information about our refund policy or if you have any questions, contact us at: