Shipping Policy

Effective Date: 16/07/2025
Last Updated: 16/05/2025

At J Soul Whisper we are committed to delivering your orders efficiently and reliably. This Shipping Policy outlines the terms and conditions regarding shipping and delivery.

1. Order Processing

All orders are processed within 1–3 business days after receiving your order confirmation email.
Orders are not processed or shipped on weekends or holidays.
You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method

Royal Mail 24hrs Tracked - 1 to 2 working days

Royal Mail 48hrs Tracked - 2 to 3 working days

International Shipping - Sorry no International Shipping available.

Note: Delivery times are estimates and not guaranteed. Delays may occur due to unforeseen circumstances (e.g., weather, customs delays).

3. International Shipping

We do NOT ship internationally.

4. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take up to 48 hours to update.

5. Lost or Damaged Packages

If your order is lost or arrives damaged:

Contact us at [your email address] with your order number and a photo of the item/package (if damaged).
We will work with the carrier to resolve the issue and, if eligible, send a replacement or process a refund.

6. Incorrect Shipping Information

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrectly provided addresses.

If your package is returned to us due to an incorrect or undeliverable address:

You may be responsible for re-shipping costs.

7. Shipping Restrictions

We do not ship to outside United Kingdom.

8. Questions or Concerns

If you have any questions about your shipment or need help tracking your order, please contact us:

Email: jsoulwhisper@gmail.com